Technical Service Request

As a world leader in providing superior quality in vivo functional grade antibodies, we are 100% confident in our product performances. Purchase with confidence knowing that we stand behind the quality of our products. In the rare event that an antibody does not yield satisfactory results as indicated on our website or certificate of analysis, please provide the following information to the best of your abilities or email technicalservice@bxcell.com to reach our Technical Support Scientists.

Name Email Address Organization Order or PO # Order or Purchase Order (PO) number that includes the product(s) in question. Date Received Date that the product(s) was received by the customer (can be approximated if unknown). Catalog Number(s) Catalog numbers of the product(s) in question. Lot number of the product(s) The lot number can be found on the CoA and on the vial. Size of product(s) i.e. 5 mg, 25 mg, 50 mg, 100 mg etc. Application The application for which the product was used. Product Storage Description of how the product(s) was stored and diluted prior to use.Type of application

In vitro Application Details

Protocol DetailsPlease provide all relevant protocol details (i.e. concentration of antibody, cell line used, sample type, etc.).Anticipated ResultsThe anticipated results (the results you expected but did not observe).Experimental data and detailsData and details should identify and display the issue as clearly and concisely as possible. All graph axis should be labelled (including FACS plots). All sample names should be clear and well explained. If you have data from a previous experiment using the same product but obtained a different result please include that data as well.Published ReferencePlease provide a published reference (as a PDF) which uses this antibody in the same type of experiment as you have but produced the anticipated result.

In vivo Application Details

Dosage The dosage of antibody per animal. Administration Route The route of administration (i.e. I.V., I.P., etc.). Mouse Strain Tumor Cell Where applicable, the type of tumor cell used (i.e. MC38, CT26, 4T1, etc.). Injection Timing The timing of the experiment including the number of antibody injections.Anticipated ResultsThe anticipated results (the results you expected but did not observe).Experimental data and detailsData and details should identify and display the issue as clearly and concisely as possible. All graph axis should be labelled (including FACS plots). All sample names should be clear and well explained. If you have data from a previous experiment using the same product but obtained a different result please include that data as well.Published ReferencePlease provide a published reference (as a PDF) which uses this antibody in the same type of experiment as you have but produced the anticipated result.